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Water Department
Sustainable, Quality, Friendly Service
Committed to public service, our team strives to understand your needs, deliver friendly assistance, and make your experience with us a simple one. We work to provide exceptional water supply and treatment services to ensure the health and safety of our residents and the sustainability of our essential resources.
Winter Haven One Water
One Water means valuing all water through a collaborative and integrated systems approach to managing all fresh and brackish surface and groundwater, stormwater, wastewater, and recycled water in a holistic and sustainable manner that maintains ecosystems while providing reliable and resilient water resources that support economic, environmental, and public benefits. Learn more about Winter Haven One Water on our One Water website.
Alerts
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After Hours Water or Sewer Emergency Phone Number
If you are experiencing an after hours water or sewer emergency, call our on-call water and sewer team at 863-291-5853 for urgent water utility needs outside of business hours.
Winter Haven Water has nine divisions; Administration, Water Treatment Facilities, Wastewater Treatment Facilities, Reuse Distribution, Engineering, Utility Maintenance, Lift Stations, Customer Service, and Meter Services. Learn More
Discover more information about water, irrigation, and sewer rates. Click Here
View the utility service area map. Click Here
Winter Haven Water offers a tool kit full of programs, incentives, and rebates to help you save money and water! Learn More
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What Your Property Taxes Really Pay For
Ever noticed there’s no “tap to pay” when police or fire respond? That’s by design. City Manager T. Michael Stavres explains how property taxes fund the services we rely on and what choices we face as conversations about property tax changes move forward. Read on... -
City Update: Misleading Letters About Lead & Copper Pipes
Some residents have received third-party letters about lead or copper pipes that did not come from the City. These are not compliance notices. Learn how the City communicates official information and where to view our interactive service line map. Read on...