Your open invitation to stay informed and connected.

At the City of Winter Haven, we believe good communication works best when it goes both ways.

We’ve always shared information openly — through public meetings, published agendas, alerts, emails, and direct access to City staff. This page is simply a place to make those connections easier, so you know where to go, how to stay informed, and who to reach when questions come up.

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Clear information. Open access. Real conversations.

When something important is happening in our community — from severe weather to road closures, public meetings, or time-sensitive City updates — you deserve information you can trust.

That’s what the City works to provide every day: clear, accurate, official information, shared openly and available to everyone.

Staying connected doesn’t look the same for everyone. Some people like alerts. Others prefer emails, meetings, or conversations. All of those options are available — and you get to choose what works best for you.

Ways to Stay Connected

Official City of Winter Haven Alerts

Our Notify Me system delivers accurate, straight-from-the-City updates, including emergency notifications, road closures, special events, weather-related information, and other time-sensitive notices.

You choose what you receive and can update your preferences at any time.

• Sign up for City alerts: https://www.mywinterhaven.com/list.aspx

City Commission Meetings & Agendas

City Commission agendas are published and emailed in advance, and meetings are streamed live and available on demand afterward.

Whether you’re following a specific topic or simply like to stay informed, the option is always there.

• Subscribe to agendas: https://winterhaven-fl.granicus.com/ViewPublisher.php?view_id=1
• Watch meetings live or on demand: https://www.youtube.com/@cityofwinterhavenfl/streams

Email Updates & City Apps

You can also stay informed through email and the City’s mobile apps:

• Access Winter Haven App – Available for both Apple & Android in the app store.
  Reporting Concerns Made Easy.  Report concerns such as potholes, damaged playground equipment, signs down, code violations, or other local problems directly to staff and receive updates.
• Public Safety App – Available for both Apple & Android in the app store.
  Safety Alerts & Submit Tips. Submit information to our Police and Fire teams, receive urgent push notifications, access public safety resources, and receive critical weather alerts.
• WH2O App – Available for both Apple & Android in the app store.
  Manager Your Water Account. View your water use, get notifications, view and pay utility bills, and explore various conservation programs and incentives.
• Subscribe to City emails – https://www.mywinterhaven.com/497/Newsletter-Sign-Up
• Ask Winter Haven – Text “Hello” to 877.52.ASKWH (877.522.7594)
  Chat via our website or text your questions. The chat bot will provide answers using only information on our website or connect you with our communications team for a dialogue or follow-up.

Have a Question? Let’s Talk.

Sometimes a quick conversation is the best way to get clarity. If you have a question — big or small — we encourage you to reach out. If you’re not sure who to contact, give us a call at 863-291-5600 and we can help point you in the right direction.

Find contact information for City departments, facilities, and services listed on this page. https://www.mywinterhaven.com/directory.aspx

Need Translation Services?

Everyone deserves access to City information, and we’re here to help make that possible. The City has tools available to bring a translator onto a live phone call when needed to help facilitate conversations. Our website can also be translated by selecting a language from the Translate dropdown at the very bottom of every page.

Many printed materials are already available in Spanish and Haitian Creole, and additional languages can be accommodated upon request. If you need translated materials or language assistance, please reach out to communications@mywinterhaven.com and our team will be happy to help coordinate.

Want to Engage More Deeply?

If you’d like to:

• Request City staff or elected officials to speak to a group
• Learn more about a City project or process
• Explore additional ways to be involved

Our Community Engagement Manager is always happy to connect and help facilitate those conversations.

Jackie Vickers
jvickers@mywinterhaven.com
863-291-5600

We’ll continue sharing accurate, timely information and making ourselves accessible; and we invite you — in whatever way works best for you — to stay connected, ask questions, share suggestions, read along, and be part of the conversation.

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