Accessibility / Email Disclaimer / Site Usage Policy

Email Disclaimer

Under Florida law (Florida Statute 668.6076), email addresses are public records. If you do not want your email address released in response to a public records request, please do not send electronic mail to the City of Winter Haven. Instead, contact the appropriate department/division. Learn more about our site usage policy.

Accuracy of Information Disclaimer

The City of Winter Haven seeks to provide the most recent and best available information through this website. All information contained or referenced herein, regardless of the form, is provided "as is" without any express or implied warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose. The materials presented, displayed or referenced at this site are solely for informational purposes only and are subject to being incomplete, outdated, inaccurate or otherwise unreliable and should not be used to satisfy legal or other mandatory obligations. The City of Winter Haven, its officers, agents and employees shall not be liable for damages of any kind which are or may be incurred by the use or access of any information contained in or relating to this World Wide website.

Disclaimer Regarding Links to Other Sites

The City of Winter Haven has no control over and shall not be responsible for the information contained on any site which is linked, referenced or otherwise accessible via this website. Reference from this web page to any non-governmental entity, product, service or information does not constitute an endorsement or recommendation by the City or any of its agencies or employees. In addition, the City does not necessarily endorse the views expressed by such sites, nor does the City warrant the validity of any site's information, the site's security, privacy afforded the viewer or the sites fitness for any particular purpose.

Privacy Statement

Any information provided by you to the City of Winter Haven, including but not limited to feedback, questions, comments and suggestions are non-confidential. Moreover, such information is a public record subject to public inspection pursuant to law. The City of Winter Haven has no obligation of any kind with respect to such information and is free to reproduce, use and disclose the information to others without limitation. Additionally, the City of Winter Haven is free to use any ideas, concepts, etc. contained in such information for any purpose whatsoever.

Florida Senate Bill SB 80 - Effective July 1, 2006

Under Florida law (Florida Senate Bill SB 80 - Effective July 1, 2006), email addresses are public record. If you do not want your email address released in response to a public records request, please do not send electronic mail to the City of Winter Haven. Instead, contact the appropriate department/division via telephone or in writing via the United States Postal Service. For additional information, you can also view Florida Statute 119 (Public Records)!

Your Personal Information

If you choose to provide us with personal information - as in an email to City staff or by filling out a form with your personal information and submitting it to us through our website - we use that information to respond to your message and to help us get you the information you have requested. We treat email the same way we treat letters sent to City offices. We are required to maintain many documents for historical purposes, but we do not collect personal information for any purpose other than to respond to you. However, information we receive may be considered public information, which is subject to disclosure under Florida law. Except for information disclosure required by Florida law, we only share the information you give us with another government agency, if your inquiry relates to that agency. Moreover, we do not create individual profiles with the information your provided or provide such information to any private organizations. The City of Winter Haven does not collect information for commercial marketing.

Public Disclosure

As a general rule, the City does not disclose any personally identifiable information collected online except where you have given us permission or where the information is requested to be disclosed and is public information under the State of Florida statutes or other applicable laws. Visitors to the site should be aware that Florida Statute 119 declares that it is the policy of this state that all state, county and municipal records shall be open for personal inspection by any person and thus information collected by the City of Winter Haven resulting form the use of its website may be subject to examination and inspection upon request, if such information is a public record and not otherwise protected from disclosure by statute.


The City of Winter Haven is committed to providing our citizens, including individuals with disabilities, access to its web-based information and services. We have designed this site for compliance with guidelines in Section 508 of the Rehabilitation Act. Pages on this site are reviewed and revised to be accessible to individuals with disabilities in accordance with provisions of Section 508 of the Workforce Investment Act and the Americans with Disabilities Act.


The security of your online experience is important to us and we are using state-of-the-art 128-bit encryption technology to ensure all financial transactions you initiate through our site are secure. This security is provided through your browser, called secure socket layer (SSL) encryption, as long as you are using a relatively current browser capable of supporting SSL. You can verify whether you are on a secure page by checking in the bottom right corner of the screen and looking for either a key or a lock. If the key is unbroken or the lock is locked it signifies that your browser is currently on a secure page.

City of Winter Haven Mobile App

City of Winter Haven is using SeeClickFix, an online and mobile service request system, to power its mobile app and reporting forms. SeeClickFix is an application that allows City of Winter Haven citizens to report non-emergency-related issues to the city. SeeClickFix can be used via the Web on a desktop computer, laptop, mobile phone, or tablet.

SeeClickFix is a public application. The description entered will be visible to the public. Your display name will also be visible unless you choose to submit as Anonymous. Your email address will never be displayed publicly.