Give us a call at 863-291-5678 one of our representatives will be happy to assist you.

A utility account has a bill generated each month. All utility bills are due three weeks (21 days) from the billing date. Your billing date is always on a Friday and your bill will always have a Friday due date. If your balance is not paid by the due date, a late fee will be charged. If your balance remains unpaid, the account may be in danger of service interruption. 

 For more information, view the How to Read Your Utility Bill page.

You can log in to your account to view and print previous statements, email Account Services, contact 863-291-5678, or stop by our office. See the Map for Our Building (PDF).

Need to change your name due to a marriage, divorce, or legal name change? Complete and submit the Change of Name Form.

View our current year’s rates on the Rates and Fees Page.

Visit our Go Green page.

See our Water Quality Reports.

Here is a great way to see if you have a leak or if the Florida sun is evaporating all that water.

1. Fill the bucket with water.
2. Set it on the first step of the pool.
3. Measure the distance between the lip of the bucket and the water level. Then, do the same with the pool. The water should evaporate about even in both pool and bucket.
4. If the pool water is much lower than the bucket after a few days, there may be a leak.

Take the lid off of your toilet tank.

1. Put in a few drops of food coloring or a few dye tablets.
2. Stir the water with a long spoon or stick.
3. Wait 25 to 30 minutes.
4. Do not flush or use the toilet.
5. Look in the bowl, if the coloring has seeped into the bowl, your flapper is not sealing properly and is causing the water to leak.

There are two types of fill valves that your toilet may have. See the diagrams provided to determine what type you may have.

This chart shows how much water could be wasted in a thirty-day cycle if left in disrepair.

Fill out an adjustment request ticket.

Customers who are 65 years of age and older, or permanently and totally disabled, or a disabled veteran can apply to have their account exempt from any late fee charges on their water bill. Link: https://winterhaven.seamlessdocs.com/f/xgjc4gbpbdb1